Privacy Policy

This privacy policy explains how metatrixa d.o.o. collects, uses, and protects your personal information when you visit our website or use our services. We are committed to protecting your privacy and ensuring transparency in our data practices.

Last updated: 1st January 2026

Data Controller Information

metatrixa d.o.o. is the data controller for the personal information we collect and process. Our contact details are:

  • Company: metatrixa d.o.o.
  • Address: Jurišićeva ulica 148, 10736 Zagreb, City of Zagreb, Croatia
  • Registration Number: 938271468
  • VAT Number: HR93251482647
  • Email: privacy@metatrixa.top
  • Phone: +385 15833569

Data We Collect

We collect and process various types of personal data when you interact with our website and services. The data we collect includes information you provide directly to us and information we collect automatically through your use of our website. This data collection enables us to provide our education product growth strategy services effectively and improve your experience with our platform.

Information You Provide

  • Contact information (name, email address, phone number)
  • Organisation details and professional information
  • Messages and enquiries submitted through our contact forms
  • Service preferences and requirements
  • Communication history and correspondence

Information We Collect Automatically

  • Website usage data and analytics
  • Device information and browser details
  • IP address and location data
  • Cookies and similar tracking technologies
  • Page views and navigation patterns

How We Use Your Information

We use the personal data we collect for specific, legitimate business purposes related to our education product growth strategy services. How we use your data depends on how you interact with our website and the services you request from us. Our use of your data is always based on a lawful basis under GDPR and is limited to what is necessary for the stated purposes.

Service Provision

  • Responding to your enquiries and providing requested information
  • Delivering our education product growth strategy services
  • Managing client relationships and project communications
  • Processing service requests and consultations

Business Operations

  • Improving our website functionality and user experience
  • Analysing service usage and performance
  • Developing and enhancing our service offerings
  • Maintaining security and preventing fraud

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

  • Legitimate Interest: For website analytics, service improvement, and business communications
  • Contract Performance: To provide services you have requested or contracted for
  • Consent: For marketing communications and certain tracking technologies
  • Legal Obligation: To comply with applicable laws and regulations

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

  • With trusted service providers who assist in operating our website and services
  • When required by law or to protect our legal rights
  • In connection with a business transfer or merger
  • With your explicit consent for specific purposes

International Data Transfers

As we operate within the European Union, your data is primarily processed within the EU. If we transfer data outside the EU, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses approved by the European Commission.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Our data retention periods vary depending on the type of information and the purpose for which it is processed. Generally, we retain client communication records for up to 7 years and website analytics data for up to 26 months.

Your Rights

Under GDPR, you have several rights regarding your personal data. These rights allow you to control how your information is processed and ensure transparency in our data handling practices. You can exercise these rights by contacting us using the information provided below.

  • Right of Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data in certain circumstances
  • Right to Restrict Processing: Request limitation of how we process your data
  • Right to Data Portability: Request transfer of your data in a portable format
  • Right to Object: Object to certain types of data processing
  • Right to Withdraw Consent: Withdraw consent for processing based on consent

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include encryption, access controls, regular security assessments, and staff training on data protection principles.

Children's Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date.

Contact Information

If you have any questions about this privacy policy, wish to exercise your rights, or need to contact us about data protection matters, please reach out to us using the following contact information:

Supervisory Authority

You have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP) if you believe we have not handled your personal data in accordance with applicable data protection laws.